Prosoft is hiring an IT Support Specialist for its office in Phoenix, Arizona to provide helpdesk support and manage IT infrastructure. This full-time, on-site IT job is ideal for technical support professionals. Responsibilities: - Provide first- and second-level technical support to employees - Troubleshoot hardware, software, and network issues - Manage and resolve IT support tickets in a timely manner - Set up and maintain workstations, printers, and office IT equipment - Assist with IT security best practices and system updates Requirements: - Associate's or Bachelor's degree in Information Technology or related field - 2+ years of IT support or help desk experience - Strong knowledge of Windows/Mac operating systems and Microsoft Office 365 - CompTIA A+ or similar certification a plus - Excellent customer service and troubleshooting skills Benefits: - Competitive salary with annual performance reviews - Health, dental, and vision insurance - 401(k) with company match - Paid time off and holiday pay - On-the-job training and certification support This role is ideal for candidates searching for IT support jobs, help desk careers, and full-time technical support positions in Phoenix and throughout Arizona.